Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy for outdoor apparel?
We offer a 30-day return policy for all unworn items with original tags still attached. Items must be in their original condition to qualify for a full refund.
How long does shipping take for mountain gear?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear before your next expedition.
Are your jackets covered by a warranty?
Yes, all Mountain Equipment technical outerwear comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I determine the right size for me?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for chest, waist, and sleeve length to ensure a perfect fit.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.